All Rare Herbs

Terms of Trade

Welcome to the All Rare Herbs website. Below please find the conditions of use and our guarantees to you. By browsing this website you are agreeing to comply with and be bound by these terms of trade. The use of this website is subject to the following:

Terms of Trade


The content of the pages of this website is for your general information and use only. Any medicinal information offered is in the context of historical usage only. Please seek the care and advice of a qualified healthcare practitioner for all medical problems.

Neither All Rare Herbs nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which All Rare Herbs shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to All Rare Herbs. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright law.

Links to Other Websites

At different times this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of the state Queensland or the Commonwealth of Australia.

Returns and Refunds Policy

Full refunds are available in the instance of a major fault or defect in the goods provided. Confirmation by photograph is required.

Refunds are also provided for other items provided they are returned unopened, and in a saleable condition and within 14 days of receipt. Shipping charges will NOT be refunded. Parcels declined by receiver at the point of delivery, and returned to sender, will NOT be refunded. No refund for items returned to sender because incorrectly addressed or not collected from Post Office.

Any claim for goods not received, or damaged items, must be made within 10 days of dispatch date. After this time claims will not be acknowledged.

Refunds are made by cheque to shipping address or a refund  against an original credit card payment.

Store Credits may be provided as a coupon for future use at the checkout. Such coupons are valid for only one year from creation date.

Plant Guarantee

All Rare Herbs guarantees the delivery of a live plant. Once the live plant arrives, it is the responsibility of the receiver to keep it alive. We do not replace or refund plants that die or become dormant in your care.

Seed Non-Guarantee

All Rare Herbs does NOT make any guarantee on purchases of seed, being either seed packets or bulk seed. This non-guarantee reflects our lack of control over our customers seed storage, cultivation practices and weather conditions, Therefore, we will not replace packets of seeds, bulk seeds or provide refunds. We are not responsible for losses incurred through the failure of any crop derived from any of our seeds, plants or root stock.

Website Privacy Policy

All personal information provided on this website is kept private and confidential. Names, addresses, telephone number and email are used to process and dispatch orders. This information is also used for us to send newsletters and other correspondence.

We donot sell, rent, share or voluntarily disclose this information to any third parties.

Website Security

All Rare Herbs is registered with an independent site certification. To ensure that you are shopping with complete safety we offer the highest degree of security by the use of Secure Socket Layer (SSL). The certificate issued by the certification authority confirms to your browser that you are communicating with the authentic All Rare Herbs Store. This certificate enables secure communications between your browser and the Austral Herbs server allowing the safe transmission of personal information. Our SSL has the maximum 128 bit encryption.